Rental FAQ’s
Learn more about the details of our services and policies
Rental
FAQ’s
General Questions
You can use our website to create a wish list and get a quote. Select the items you want by clicking the “+” button. Once you have added your items, and completed the form, your list will be sent to us. One of our Event Specialist will review it and get in contact with you. Or you may call for a consultation. For larger events, a phone consultation is recommended.
You can always refer to the Tent Capacity Chart. This will give you a rough estimate of how much space certain items and people will take up in the tent. Call to speak to one of our Event Specialist about the size and set up of your event.
Yes, provided there is enough space. However, this may require customized set up or special anchoring, both of which may incur additional costs. A site visit may be required to ensure set up is possible.
If high winds, lighting or any other inclement weather is present that may affect your delivery, we may be delayed or be prevented from delivering your items. If bad weather is expected during your rental period, please refer to your rental agreement for your responsibilities regarding rental equipment.
Yes. Sidewalls can be added to any of our tents along with portable heating and cooling units. Just ask one of our Event Specialist about this option.
Reservations
Once you have received a quote from us, a deposit of 50% is required to make this a reservation. We cannot guarantee the items you have requested will be available unless a deposit has been secured.
We recommend you should reserve your items as soon as possible. For larger event (ie weddings) we recommend you reserve your items at least 3 months prior. Larger tents and events may require permitting by the Fire Dept or the local municipality. These applications need to be submitted no later than 48 hrs before your event.
You may modify an existing reservation if we have the items requested in stock and your order has not been delivered. Significant reductions in orders within 72 hrs of delivery may result in additional charges.
Yes, however, a cancellation fee may apply. If an order is cancelled within 2 weeks of delivery, a fee of 50% of your total order will be charged. If an order is cancelled within 3 days of delivery, a fee of 100% of your total order will be charged. The cancellation fees will be calculated less any deposit previously received by us.
Pricing and Payment
Pricing is base on a full, single day rental. We do offer weekly and monthly rentals as well. Tent pricing includes standard set up and take down of the tent only. Tables and chairs can be set up by our personnel for an additional charge of $.50 per chair and $1.00 per table.
Yes. To reserve the items you requested, a 50% deposit is required. The remainder will be charged/collected prior to or on the day of delivery.
We accept Mastercard, Visa, American Express, cash or business check. No personal checks.
Delivery & Pick Up
Delivery fees depend on the location of the event and the size of the order. Additional charges may apply for multi-truck orders. Our delivery fee includes first floor delivery, accessible from our truck. Stairs, elevators, or other obstacles may require additional fees. The delivery fee also includes pick up.
Our standard delivery times are Monday-Friday 9am to 4pm. Deliveries outside of those times or Saturday and Sunday deliveries will be at a higher rate than standard delivery. Orders are usually delivered the day prior to your event and picked up the day after. For Saturday/Sunday events, delivery is Friday prior and pick up will be the Monday or Tuesday following.
We will try to accommodate specific or special delivery/pick up times whenever possible for an additional charge. Same day delivery and pick up will be at a higher rate.
We recommend you or a designated representative be present when your order is delivered to ensure the order is as agreed upon and that we set up in the correct location. If someone cannot be present, we will deliver to the pre-designated location.
All tents will be set up and taken down by our trained personnel. Set up of dance floors, lighting, draping, and power equipment will be done by our staff as well. Tables and chairs will be stacked under the tent or at the venue upon delivery. Tables and chairs can be set up and arranged for an additional fee of $.50 per chair and $1.00 per table.
All items should be accounted for upon delivery as per your rental agreement. If something is missing upon delivery, you should let one of our personnel know and we will correct the issue. If we have already left the delivery location, you should contact us immediately. Once items are picked up, missing items will be considered lost and will be charged accordingly.
All trash and decorations should be removed, and tables and chairs should be broken down and stacked under the tent. Linens should be taken off tables and placed in the linen bags that were provided. PLEASE do not attempt to take down the tent. Charges may apply if trash or decorations must be removed by our staff.
All customers are responsible for rented items from the time of delivery to the time of pick up. An 8% optional damage waiver is added to all orders to cover any accidental damage to equipment. If the customer chooses to decline the damage waiver, the customer will be charged replacement or repair costs to lost, stolen, or damaged equipment due to misuse or negligence.
