Tent Guys Frequently asked questions

/Tent Guys Frequently asked questions
Tent Guys Frequently asked questions2018-08-31T15:55:54+00:00

General Questions

Yes. Our frame tents can be installed over decks, patios or driveways given the space needed. Sometimes this requires special staking or water barrel anchoring so a site evaluation may be need. Custom setups may acquire additional cost.

Reservations

You should plan on reserving the necessary equipment as early as possible before your event date. Without a reservation, we cannot guarantee that the items you want will be in stock. Larger events, such as wedding and corporate events, usually take a great deal of planning before the event. We recommend these events reserve equipment at least 3 months prior to the event.

You may make a reservation using our website “build a quote” or you can call our office at 980-228-6999. We will need your contact information, delivery information and a deposit in order to place the order.

You can modify an existing reservation if we have the items in stock and your items have not been delivered. Significant reductions on orders within 72 hours of delivery may incur additional charges.

For most events or parties, a general quote can be given over the phone or by email. For larger events and weddings, a phone consultation may be needed as there are many options to consider. If necessary, we may need to meet at your event site to take measurements.

Pricing and Payment

Pricing is based on a full, single day rental. If you require a longer rental, additional charges may be incurred so place call us for more information.

Final payment is due on or before delivery unless prior arrangements have been made. We accept cash, business check or credit card. You may also prepay at anytime.

Delivery

Delivery fees vary by both the location of the event and what is ordered. Please call for any questions on delivery. You may pick up items (excluding tents) from our warehouse at no extra cost.

Delivery will vary on the size of your order and your event type. Wedding events and larger orders are typically delivered 2-4 days prior to the event date. Small backyard events are typically delivered 1-2 days prior to the event.

We will try to accommodate your request for any special delivery or pick-up times whenever possible. Extra charges typically apply when a “same day delivery and pick up” or rental items is needed.

We recommend that you or a representative be present at the time of delivery to ensure that your items are correct and delivered to the correct location. If you cannot be home, we will deliver the items to a pre-designated location.

All tents will be properly set-up and secured by our trained personnel. Other items that are installed by our personnel are floors, lighting, sidewalls, drapes, and power equipment. We do not set-up tables and chairs, but will stack them under the tent as no cost. If you require us to set-up your tables and chairs, there is an additional fee of $1.00 per table and $0.50 per chair that will be incurred.

All deliveries and pick-ups are to first floor locations that the truck can access, unless you specify otherwise. Carry in and away from the tailgate of the truck will require additional charges. Our normal procedure is to deliver the equipment to your location and pick it up after your event. We will gladly set up and or take down our tables and chairs, if you have arranged for us to do so for an additional fee.

We do our best to count every item in front of the customer, but it is up to you to make sure all items on your contract have been delivered and accounted for. Any discrepancies need to be brought to our attention BEFORE your event date. Any discrepancies on pick-up will be assumed as lost equipment.

Pick-up

No. Delivery fees cover both delivery and pick-up.
Please clear all garbage and decorations from under the tent and place the tables and chairs in the same location that they were dropped off. Please place rented table linens in the bag provided and place under the tent. Please do not attempt to take down the tent structure. Please not that additional charges will be incurred if trash and garbage is not cleaned up from under the tent.

The customer is responsible for all items from the time of delivery to the time of pick-up. A 8% optional damage waiver is added to all orders to cover any accidental damage to the equipment. If the customer chooses to decline the damage waiver, the customer will be charged replacement or repair cost for lost, stolen, or damaged equipment due to misuse or negligence.